Privacy Policy

This Privacy Policy explains how HausLink (operated by Inapi Group, Papua New Guinea) collects, uses, shares and protects your personal information. We respect your privacy and only collect what we need to run the platform.

1. Information we collect

• Account information — name, email, phone, password (hashed), business name.
• Property information — listings, photos, location, pricing, availability, amenities.
• Booking information — guest names, dates, payment status, communication.
• Usage data — pages visited, actions taken, device and browser info, IP address.
• Marketing data — email open/click events (for transactional and marketing emails you've opted into).

2. How we use your information

• To provide and operate the HausLink platform.
• To process bookings and facilitate communication between guests and owners.
• To send transactional emails (booking confirmations, password resets, listing reminders).
• To send marketing communications with your consent (you can unsubscribe at any time).
• To improve the platform, detect fraud, and enforce our Terms.
• To comply with PNG legal obligations.

3. How we share your information

We do not sell your personal data. We share it only with:

• Other users when necessary (e.g. a guest's contact details with the host they booked).
• Service providers who help us run the platform (hosting, email delivery, payments). They are bound to confidentiality and use data only on our instructions.
• Authorities when required by PNG law or to protect the rights and safety of users.

4. Where data is stored

HausLink uses cloud infrastructure that may store data outside Papua New Guinea (e.g. Supabase / Cloudflare). We rely on standard contractual protections and security best practices to safeguard your data.

5. Data retention

We keep your data for as long as your account is active, plus a reasonable period afterwards to comply with legal, accounting and dispute-resolution obligations. You can request deletion at any time.

6. Security

We use industry-standard measures including encryption in transit (HTTPS), encrypted database storage, role-based access controls, and authenticated APIs. No system is perfectly secure — please use a strong, unique password.

7. Your rights

• Access — request a copy of your personal data.
• Correction — update inaccurate data via your dashboard or by contacting us.
• Deletion — request deletion of your account and data.
• Unsubscribe — opt out of marketing emails via the link in every message or at /unsubscribe.

8. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies.

9. Children

HausLink is not directed at children under 18. We do not knowingly collect data from minors.

10. Changes

We will notify you of material changes to this Policy by email or in-app banner.

11. Contact

Privacy questions or requests: sales@hauslink.online