Expedition Terms, Cancellation & Refund Policy
Version 2026-09-v1
You accept this policy when you submit an expedition reservation request. Your acceptance, including the policy version and the time you accepted, is stored with your reservation.
Reservations and verification
- • Submitting a reservation request does not guarantee a confirmed seat on a departure.
- • HausLink verifies flight availability, routing, accommodation, supplier availability and the final package cost before any payment is requested.
- • Once a verified reservation is accepted and payment is made, your deposit or payment secures your allocation on that departure.
Supplier commitments and refunds
- • HausLink may commit funds to airlines, resorts, aviation operators and other suppliers on your behalf, which makes those portions non-refundable.
- • Cancellations before supplier commitments are refundable less processing fees and any costs already incurred.
- • Once airfares are ticketed, refunds are limited to the amounts recoverable from the airline and other suppliers.
- • After the final payment deadline, payments are non-refundable except for amounts HausLink can recover from suppliers.
- • Traveller-requested changes to dates, routing, rooming or activities may incur supplier and administration fees.
Deadlines
- • Deposit and final payment deadlines are shown for every departure before payment and are confirmed in writing when your reservation is approved.
- • Missing a payment deadline places your booking at risk. Only HausLink can cancel a reservation or release seats — nothing is cancelled automatically.
Changes and cancellation by HausLink
- • If HausLink cancels a departure and cannot provide a reasonable alternative, HausLink refunds recoverable amounts less unavoidable non-refundable third-party costs.
- • Flights, routing, accommodation, activities and the order of the itinerary may change due to weather, aviation schedules, safety, operational requirements or supplier availability. Reasonable equivalent alternatives are provided where possible.
Traveller Care, health, medical, medevac and security
- • Every package includes HausLink Traveller Care: the HausLink PNG Traveller Health Kit (supplied locally with Sesago, Port Moresby), pre-departure health preparation guidance, medical and medevac escalation pathways, security coordination support, emergency contacts and Traveller Care check-ins.
- • HausLink does not supply or prescribe malaria prevention medication, vaccinations or other prescription medicines. Travellers must consult their own licensed doctor, travel-health clinic or healthcare provider before departure regarding malaria prevention, vaccinations, prescription medication and personal medical suitability for travel to Papua New Guinea.
- • Medical escalation may involve Haaroni Medical Services and Pacific International Hospital in Port Moresby. Treatment, admission, availability and medical outcomes are never guaranteed.
- • Where medically necessary and operationally available, medevac may be coordinated through TropicAir, subject to aircraft availability, weather, location, medical requirements and operator approval. Medevac costs are not included unless specifically stated in your package or covered by your insurance.
- • Security support is destination risk coordination and emergency escalation through Force Security Services and, where appropriate, the Royal Papua New Guinea Constabulary. Dedicated security personnel apply only where specifically purchased or stated in your package.
- • HausLink is not a medical provider, hospital, pharmacy, medical evacuation operator, law-enforcement agency or insurer. Medical, aviation and security services are delivered by independent licensed providers or public authorities. Traveller Care improves coordination, communication and escalation support and does not eliminate normal travel risks.
Insurance and third-party services
- • Comprehensive travel insurance, including medical and evacuation cover, is strongly recommended for every traveller.
- • HausLink coordinates third-party services but does not operate airlines, hospitals, medevac providers, security providers or independent tourism suppliers.
Questions? Email sales@hauslink.online.